Returns

We offer returns in form of store credit only (no exceptions) as long as you send it back within 15 days after receiving and it is in it's original condition. Make sure to include your packing slip with your order number.

You can use your store credit to purchase something new or a different size as an exchange, or you can give it or sell it to a friend. Our gift cards never expire so if you don't see anything you want yet keep in mind we add new merchandise every 1-2 months.  

  • Just ship it back to us with the carrier of your choice (remember to keep the tracking info in case there are any issues with the shipper)

Receiving address is:

MARGARITA MERMAID

151 1ST AVE #51

NEW YORK, NY 10003

     

    • As soon as the return is processed (give us a couple of days for this) you will receive a gift card in your email.

       

      • All returned items must be in their original packaging and condition that you received them in. If they are not we may charge a 10$ dry-cleaning fee or not accept it. 

        

      • Items marked as final sale are not available for returns. If we receive a final sale item we will not refund it and it will be up to the customer to pay for the shipping to get it back.

       

      New return policy applies only to orders placed after March 17th 2017.

      If you have any further questions don't hesitate to contact us at info@margaritamermaid.com

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